PetSmart

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4.3

( 8 reviews )

Pet Groomers, Pet Stores, Pet Adoption

3045 Festival Way, Waldorf, MD 20601, United States

+1 3170-553-08.0

PetSmart is a leading pet retailer that provides a range of products and services for pets and their owners across North America. The brand offers pet food, treats, toys, and accessories, as well as services such as grooming, training, and veterinary care. PetSmarts commitment to providing quality products and exceptional customer service has made it a go-to destination for pet owners looking to improve the well-being of their furry companions. With over 1,650 stores across the United States, Canada, and Puerto Rico, PetSmart is dedicated to fostering a sense of community among pet lovers and promoting responsible pet ownership. Whether its finding the perfect dog food or training a new puppy, PetSmart is always there to help pet owners care for their furry friends.

Amenities and More

Kerbside pickup
Credit cards
NFC mobile payments
In-store shopping
Quick visit

Reviews

4.3/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Vincent spada

March 22, 2024

The staff and manages at PetSmart were and are always coustey, attentive, knowledgeable and willing to assist me with my needs at any cost. Moreover, they treated my pet as though he was their own. In my opinion they are there the best. I give them a 5 star rating.

Erin wichmann (erin quinn)

March 22, 2024

I took my cato to have her nails trimmed. We waited 15 minutes for service and the service took 10-15 minutes. It was a quick and friendly visit. The technicians are very careful and caring... and the dog seemed not to mind the presence of a cat in the spa. It was a positive experience and very reasonably priced. We will return. I should add that my cat is 19 years old and can be hissy with strangers at times but she was perfectly fine.

Erin wichmann (erin quinn)

March 22, 2024

My family visited the store over the weekend looking for a kitten. The store associate was very accommodating and assisted use through the process. We went in looking for one kitten and ended up getting two. We are very happy with the adoption process.

Lynn “pencilmarks”

March 22, 2024

I was in the fish department asking the man working in that department questions about the fish, and he had zero knowledge about fish. All the aquarium plants are dead. Very sad

Rui wang

March 22, 2024

Disappointing service. Every time I do curbside I have to leave my car and go inside and get my items. Meanwhile the associates are visible from the front and oblivious to the customer waiting

Andrew zhu

March 22, 2024

I normally do not visit these stores, Petco/PetSmart, but I’m so happy that I visited this store this morning July 8, 2023. The staff was absolutely amazing from the time I walked in I was greeted with a smile and she honestly meant it. The store was so clean. There was no piles of waste in corners, and minor urine if any. The staff blew me away with their knowledge of birds, dogs, fish, and lizards which I have all of. Ms. Shelly, amazing and so kind with me. Mr. Kevin W. seriously escorted me to every area I ask about and discussed the benefits of each product. He was unbelievable patient and gentle with his delivery of knowledge and recommendations. He literally spent about 30+ mins with me and I did not feel like he was annoyed or frustrated with all of my questions. I am fairly new to Waldolf, but this is my new favorite place for my pet needs. This was the best customer service that I’ve gotten since before the pandemic.

Iris anderson-cooper

March 22, 2024

Store looks dirty and smells like feces. I didnt see one clean up station for customers to clean up after dogs. The fish station look unsanitary too. Poor fish!! Employees sitting down not helping anyone or speaking to customers when we enter. Had to ask for help for 3 people to ignore me. My beta fish probably would have died because of the unsanitary conditions in the store. So I will go to PetSmart. And I can only imagine how many animals die in their care due to unsanitary conditionsif the building. Should call Animal authority on Petco!! Its disgusting!!